Frequently Asked Questions
General FAQ
- Select FREE LIVE CLASS from our home page
- Click on the REGISTER NOW button
- Fill up the information and submit
- You will receive an email acknowledgement with a follow up call from our center to schedule the class as per your convenient day and time
- Go to Our Online Courses bar at the top and Select your interesting topic.
- Click Enroll now or Register to Start at the bottom and complete the registration process
- Choose your convenient payment option (credit card/ Pay pal ) and from there you are directed to the payment gate way
- Once the payment done you will receive an email acknowledgement and also a call from our centre
- Thereafter you can access and enjoy your course
- Once your registration process is done our team will contact you regarding your schedule
- You can choose your convenient day and time according to the availability and fix it.
- Our online class consists of a blended learning module with live class from the trainer
- Our structure is a regular login process where they can view their topic content, Access course materials and practice
- Children can access their course content anytime from anywhere to practice on their own
- They should have a strong internet connection to view or practice the self explorer content materials
- Yes they have to attend the live stream class at specific time allotted earlier
- Our offline course materials can be practiced anytime from anywhere until your membership expires
- Our sessions are for one hour once a week. Therefore, the kids will be spending 1 hour per week in the virtual classroom
- If they want to explore more they can access their content and enjoy their practice anytime
FAQ – Before Enrolling the Live Session
- We recommend taking only one course at a time
- To get better experience and understanding about a particular topic better take one course at a time
- Our admin will re-schedule the class and you can avail it according to our terms and conditions
- If it is a free demo session you can re-schedule it for 2 times but once you are logged in and half of the session is over then it is considered session taken
- Children can interact with other children in the class room when it is live stream not all the time
- Once you have registered and paid for any particular course then switching to other course option is not available
- We do not provide any financial assistance for individual courses, but would definitely consider, if you are registering for a yearly package with multiple courses
- We do not provide any refund, according to our policy
- We can only assist you to re-schedule the classes, if you could not make it on the scheduled date or timing
- Yes your amount will be refunded only if we get a proper email notice within 15 days from the date of your registration Kindly note that we will deduct processing fee
- We accept only online payment, (credit card/ Paypal) through our payment gateway on our website.
- Enrolling separately for both children, will give them the best experience
- They would be able to access the activities, engage in conversations with the trainer and the other students during the session
- Still you can enroll for one child and use it for other one also if the topic remains the same.
- Otherwise it is advisable to enroll both separately for different topics
- If you are registering for one child then you will be given only one login ID and password. Logging in different devices are not allowed at the same time
FAQ after enrolling the live session
- We will send an email on the completion of a course, with an overall summary of the child’s progress
- Your child will receive Badges on completion of the course
- You can access free course for 15 days
- If you enrolled for the paid course, you can access for 100 days
- We will have maximum of 3 children per session on the live stream and one trainer to give maximum attention to each and every child
- Classmates would be children of the same age group from across the globe
- The class once scheduled will not have any changes, until there occurs an emergency or crisis situation.
- In such situations, we will contact you immediately and re-schedule your class without any hassle
- Children with learning difficulties can also take our single child per session classroom. The parent presence is mandatory for each session to help the child’s learning process
- Progress may vary according to the condition of the child
- Child with visual and hearing difficulties are not suggested to take our online course as the platform is difficult for them to access and learn
Our policies do not allow you to download, any of the content materials. You can only explore our content, from our website.
- The other materials uploaded on our website are available only for online access and cannot be downloaded but child can come and practice at any time
- At the end of every live session, we will have 10 mins for the parents to clarify their doubts
- Parents are not allowed to contact our trainer apart from the session timings
- You can message us and we will get back to your doubts within a day time
- In case of any technical assistance needed, our team is there to assist
- Any kind of technical support will be given to you related to our course
- Just give us a call we will guide you to change it immediately with our admin support
- Make sure you are giving a genuine email ID and Contact number so that you will be receiving your class timings and schedules without fail
- All our courses are designed to give, wider knowledge to your child, so that they can explore the world with joy and not to test them
- They can assess themselves through our online quiz and worksheets
- We can assess your child’s progress, through usage of our content and how much practice they do